Website troubleshooting and support

1-800-761-0820

INKJET REFILLS ~ INKJET INKS

PAPER & OTHER MEDIA SOLUTIONS

FOR THE DIGITAL PRINTING REVOLUTION!

WEBSITE TROUBLESHOOTING & SUPPORT

Have you noticed inaccuracies, broken links or other technical issues with this website? Please let our webmaster know about it by clicking here!

Live support available 9:00a to 5:00p Monday through Friday

Phone: 1-800-761-0820 Ext 211 E-Mail: Info@inkvillage.com

Live Chat:

1) SHOPPING CART PROBLEMS

Issue: When trying to place an order I get a message saying that my shopping cart is empty and that my web browser is not accepting cookies.

Why are you having this issue: This issue is due to the fact that InkVillage uses content from another site to access the shopping cart and some browsers think that the site is redirecting traffic. To understand how Windows XP or Internet Explorer handle cookies and to learn more about them click here.

How to resolve the issue: There are two ways to solve this issue:

1) Shop directly on our Corporate e-commerce site by clicking here

2) Put www.theprintvillageshop.com in the list of allowed websites in your browsers "privacy settings" by following the following instructions:

1.	In Internet Explorer, on the Tools menu, click Internet Options.
2.	Click the Privacy tab, and then click Edit.
3.	In Address of Web site, type the complete address of the Web site for which you want to specify custom settings. For example, http://www.microsoft.com
4.	To specify that you want Internet Explorer to always allow cookies from the specified Web site to be saved on your computer, click Allow. To specify that you want Internet Explorer to never allow cookies from the specified Web site to be saved on your computer, click Block.

Note

•	You can view a list of Web sites for which you have specified custom settings in the Managed Web sites list. To remove a Web site from this list, and delete its custom privacy settings, click Remove. When you remove a Web site from the Managed Web sites list, your privacy settings for all Web sites without custom settings will apply to that Web site.
•	Some Web sites require cookies; therefore, if you select a setting that does not allow cookies to be saved on your computer, you might not be able to view certain Web sites.
•	When you change your privacy settings, the changes might not affect cookies that are already on your computer. If you want to ensure that all of the cookies on your computer meet your privacy settings, you should delete all of the existing cookies on your computer. When you return to Web sites that previously had saved cookies on your computer, the Web sites that meet your privacy settings will save cookies on your computer again. The Web sites that do not meet your privacy settings will not be allowed to save cookies on your computer, and might not function properly.