SHIPPING DAMAGE:

Please inspect each box at least externally for any sign of damage BEFORE THE DRIVER LEAVES: should you notice any damage please refuse the package and contact our customer service so we can file a claim with the shipper and arrange for substitution of the damaged goods. Should you notice any damaged items after the driver has left please contact our customer service immediately, so we can make arrangements for the damaged goods to be picked up and replaced.

MISSING ITEMS:

Should there be any missing items from your shipment contact our customer service immediately So that we can quickly correct the problem.

RETURNS:

Should you wish to return the product/s for any reason please contact us first to obtain an authorization (RMA) and the name of the customer service employee that processed the return; Once authorization has been obtained please repackage the product in it’s original box and write The name of the person you spoke to on the box along with the authorization code he gave you. A credit or refund will be issued only after we have verified that there is no damage and no missing parts.

WE WILL BE UNABLE TO ACCEPT YOUR RETURN IF YOU DON’T RETURN THE PRODUCTS IN IT’S ORIGINAL CONDITIONS AND WITH NO MISSING PARTS, SHOULD YOU RECEIVE A DAMAGED PRODUCT OR SHOULD THERE BE MISSING PARTS PLEASE FOLLOW THE PROCEDURES OUTLINED ABOVE.